Shipping Policy

Thank you for choosing DadCarved. This shipping policy explains how we process, ship, and track orders so you know what to expect before and after checkout.

Order Processing Time

Processing time depends on the type of wooden toy you order.

  • Standard ready-made products: orders are usually processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • DIY or personalized products: orders that require engraving, assembly, or personalization are usually processed within 3-5 business days, excluding weekends and holidays.
  • Warehouse hours: Monday to Friday, 9:00 AM-5:00 PM local time. If inventory, holidays, or other issues cause a delay, we will contact you by email.

Shipping Costs and Delivery Timeline

DadCarved currently ships to the United States via standard tracked shipping. Delivery times include both order processing and carrier transit time.

Product type Order value Shipping cost Carrier Estimated total delivery time
Standard products $79 USD or more Free shipping USPS / Amazon 4-9 business days
Standard products Under $79 USD $15 USD USPS / Amazon 4-9 business days
DIY / personalized products $79 USD or more Free shipping USPS / DHL 7-14 business days
DIY / personalized products Under $79 USD $15 USD USPS / DHL 7-14 business days

Shipping Areas

  • Available region: United States.
  • Currently excluded: Alaska, Hawaii, Puerto Rico, Guam, and P.O. Boxes.
  • Remote areas: delivery may take an additional 1-3 business days.

Tracking Information

Once your order ships, we will email you a tracking number. Tracking information usually becomes active within 24 hours, though it may take up to 48 hours during holidays or promotional periods.

If tracking is still unavailable after 72 hours, please contact us at support@dadcarved.com.

Delivery Delays and Exceptions

  • Carrier delays: delays may happen because of high package volume, weather, customs, or other carrier-related issues. If your tracking status has not changed for more than 10 days after the estimated delivery window, please contact us.
  • Failed delivery: if a package is returned because of an incorrect address provided by the customer or because delivery was refused, we will contact you by email to arrange reshipment or a refund for the product cost. Reshipment may require an additional shipping fee, and original shipping fees are non-refundable.

Order Cancellations and Modifications

  • Before shipment: orders may be canceled for a full refund by emailing support@dadcarved.com before the order ships. Approved refunds are usually processed within 3-5 business days.
  • After shipment: once an order has shipped, we cannot cancel or modify it. You may refuse delivery or request a return after receiving the package according to our Return & Refund Policy.

Customs and Import Taxes

In rare cases, orders may be charged customs fees, duties, or taxes by local authorities. These charges are the customer's responsibility. DadCarved does not control customs decisions. Please contact your local customs office for details.

Need Help?

If you have questions about your order or this shipping policy, please contact us: