Refund policy

We offer a 30-day return policy from the date of delivery. To ensure a clear and transparent shopping experience, please review the following terms carefully.
  1. Return Eligibility
We reserve the right to deny returns if items do not meet the criteria below.
Status Accepted Returns Must: Non-Returnable Items:
Standard Products (Ready-Made) Be unused, undamaged, and in the original packaging with all tags attached. Items that are used, damaged by the customer, or missing original packaging/tags.
DIY / Personalized Products Only accepted if the product is defective, damaged upon arrival, or if Dadcarved made an error in customization. Products with correct personalization or no defects. All sales are final.
General Have a receipt or proof of purchase. Sale items, gift cards, or final clearance merchandise.

  1. How to Return
Step 1: Contact Us
You must contact us within 30 days of delivery at support@dadcarved.com with the following information:
  • Order number
  • Reason for return
  • Photos (if the product is claimed as defective or damaged)
Step 2: Ship Items
If your return is approved, you will be directed to ship the item(s) to our official return address:
7th Floor, Building 4 Shirong Creation Industrial Park No. 1 Shatan South Road Qianjin Village, Tanzhou Town Zhongshan City, Guangdong Province, China
Important Notes:
  • Return Shipping Costs: Customers are responsible for the return shipping fees for all non-defective, non-damaged returns (e.g., change of mind for Standard Products). If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
  • Customs Forms: If shipping from outside the originating country, please mark the package clearly as "Returned Goods" to avoid unnecessary import taxes.
  • Tracking Required: You must use a tracked shipping method. Untracked returns will not be refunded.

  1. Refund Process
  • Timeline: Refunds are issued within 5-7 business days after we receive and thoroughly inspect the returned item(s).
  • Method: Refunds will be credited to the original method of payment. Please note that bank processing may require an additional 3-5 business days to reflect the credit on your account.
  • Denied Returns: Items failing the eligibility criteria or lacking a proper return initiation will not be refunded. These items can be shipped back to the customer at the customer’s expense.

  1. Damaged or Wrong Items
You must report issues regarding damaged, defective, or incorrect items within 3 days of delivery.
Upon verification of the issue, DadCarved will cover the resolution costs and will provide:
  • Priority replacement of the item (if available).
  • A full refund (if replacements are unavailable).
  1. Contact Information
For all questions regarding shipping, returns, and refunds, please contact us:
  • Website: dadcarved.com
  • Email: support@dadcarved.com
  • Phone: +86 13686429095